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As a consumer, you have several rights under the Consumer Protection Act, 1986. If a seller has sold you a defective product or a service provider has provided inadequate service, you can seek relief under the law by filing a Consumer Complaint.
A Consumer Complaint is a formal complaint against a seller or service provider and is filed before the appropriate consumer forum (also called consumer court). The Complaint is filed when the seller or service provider fails to rectify the problem even after receiving a legal notice.
The Complaint contains details and documentary evidence about the defective product and/or service, along with the compensation and relief sought by you. Consumer Courts in India are separate from other courts and established exclusively to provide relief to consumers and therefore, are known to provide quick and effective legal relief.
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According to the Consumer Protection Act, you can file a Consumer Complaint if you are:
Listed below are the benefits of filing Consumer Complaints:
What are your rights as a consumer:
Some of the best reasons to choose us are:
1. 3 Working Days: Just share your details asked by our experts and we will do the rest for your Consumer Complaints.
2. Customer Score: We make your interaction with government as smooth as is possible by doing all the paperwork for you. We will also give you absolute clarity on the process to set realistic expectations.
3. Strong Legal Team: Our team of experienced legal and business advisors are a phone call away, should you have any queries about the process. But we'll try to ensure that your doubts are cleared before they even arise.
It is good to hire a lawyer in cases where the value is high or where the complaint is of a very serious nature, such as medical negligence. Consumer lawyers are experienced in handling these cases and know how to file complaints in court, so they can help you put together a tight case against the offender.
It generally takes between 8 to 18 months to complete a Consumer Complaint case. In matters that are contentious, it could take a bit longer. Sometimes an out of court settlement is also possible, in which case issues can be resolved much faster.
There are no such metrics as defined by the Consumer Protection Act, 1986. However, a reasonable amount is always expected to be claimed as compensation, along with the justification as to why such an amount is being claimed.
Once the notice is sent to the vendor and there is no response within the time prescribed or if the vendor rejects the notice, then an online complaint can be filed at https://consumerhelpline.gov.in/
The court expects you to try and resolve the dispute before approaching them. Hence, the legal notice serves as proof of this. The notice is given to the concerned party and then there is a waiting period of 15 days before filing a complaint with the Consumer Forum.
If a product or service is free or purchased for commercial purposes, then you cannot approach the Consumer Court, hence not considered as a consumer.
The complainants who are Below the Poverty Line (BPL) shall be entitled to the exemption of payment of a fee for complaints up to ₹1 lakh on the production of an attested copy of the 'Antyodaya Anna Yojana' card.
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