Filemydoc.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be
entertained if the orders have been communicated to the operational team and Operations team has initiated the process of assignment.
Cancellation and refund of fees or charges will be strictly governed by the Company Refund Policy of the company informed and declared from time to time.
There is no cancellation of orders placed under the Same day delivery category.
No cancellations are entertained for those products/services that the Filemydoc.com's marketing team has obtained on special discounts and offers on occasions like
New Year, Holi, Durga Puja, Diwali, Independence Day, Foundation Day etc. These are limited occasion offers and therefore cancellations are not possible.
We make every effort to provide the service to you as per the specifications and timelines mentioned against each service or product purchased by you from Filemydoc.com,
however if, due to any reason, we are unable to provide to you the service or product you purchased from us, then you shall be entitled to a refund which shall be subject
on the following situations:
The Refund shall be only considered in the event there is a clear, visible deficiency with the service or product purchased from us.
In the event a customer has paid for a service and then requests for a refund only because there was a change in mind, the refund shall not be considered as there is
no fault or defect of us.
If the request for a refund has been raised 30 days after the purchase of a service or product has been completed and the same has been intimated and indicated via
email or through any form of communication stating that the work has been completed, then, such refund request shall be deemed invalid and shall not be considered.
If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a refund, subject to deductions for legal documents, Government fees, taxes or services provided.
Also, a 10% amount on professional fee will be levied if a refund request is initiated by you.
To request a refund under this guarantee, you must send an email to firstname.lastname@example.org or raise a refund request from here.
If the request for the refund has been approved by us, the same shall be processed and intimated to you via email. This refund process could take a minimum of 15 business days to process and shall be credited to your bank account accordingly.
We shall handle the refund process with care and ensure that the money spent by you is returned to you at the earliest.