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support@filemydoc.com
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+91 90382 02111
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Terms of Service

Welcome to Filemydoc.com. This website is owned and operated by Instadoc Private Limited, Kolkata.
Since we will not be meeting face to face, it is important to set out the terms of the agreement clearly in advance.
By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as 'User Agreement'), along with the terms and conditions as stated in our Privacy Policy here.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Use & Conduct

  • In order to access our resources and use our service, you may be required to provide certain information about yourself (such as identification, email, phone number, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date. Any inaccuracy in stated information found will be deleted and removed from our servers as well our record without any notification. No false account is permitted to avail our services and resources.
  • You are responsible for maintaining the confidentiality of any login information associated with account you use to access our services. Accordingly, you are responsible for all activities that occur under your accounts.
  • Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
  • It is your responsibility to use our open communication tools like blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc in responsibile and ethical manner. You agree that you will not upload, post, share, or otherwise distribute any content that:
    1. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language.
    2. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party.
    3. Contains any type of unauthorized or unsolicited advertising.
    4. Impersonates any person or entity, including any of our employees or representatives.
    We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
  • You agree to indemnify and hold harmless Filemydoc.com and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
  • Privacy Policy

    Your privacy is very important to us. Learn how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

    Copyrights / Trademarks

    All content and materials available on filemydoc.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Instadoc Private Limited, Kolkata, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by our company.

    Termination of Use

    You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

    Governing Law

    This website is controlled by Instadoc Private Limited from our offices located in Kolkata, West Bengal, India. It can be accessed by most countries around the world. As each country has laws that may differ from those of West Bengal, India by accessing our website, you agree that the statutes and laws of West Bengal, India without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site. Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in Kolkata, West Bengal, India. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

    Cancellation & Refund

    Filemydoc.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the operational team and Operations team has initiated the process of assignment. Cancellation and refund of fees or charges will be strictly governed by the Company Refund Policy of the company informed and declared from time to time.
  • There is no cancellation of orders placed under the Same day delivery category.
  • No cancellations are entertained for those products/services that the Filemydoc.com's marketing team has obtained on special discounts and offers on occasions like New Year, Holi, Durga Puja, Diwali, Independence Day, Foundation Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • We make every effort to provide the service to you as per the specifications and timelines mentioned against each service or product purchased by you from Filemydoc.com, however if, due to any reason, we are unable to provide to you the service or product you purchased from us, then you shall be entitled to a refund which shall be subject on the following situations:
  • The Refund shall be only considered in the event there is a clear, visible deficiency with the service or product purchased from us.
  • In the event a customer has paid for a service and then requests for a refund only because there was a change in mind, the refund shall not be considered as there is no fault or defect of us.
  • If the request for a refund has been raised 30 days after the purchase of a service or product has been completed and the same has been intimated and indicated via email or through any form of communication stating that the work has been completed, then, such refund request shall be deemed invalid and shall not be considered.
  • If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a refund, subject to deductions for legal documents, Government fees, taxes or services provided. Also, a 10% amount on professional fee will be levied if a refund request is initiated by you.
  • To request a refund under this guarantee, you must send an email to support@filemydoc.com or raise a refund request from here. If the request for the refund has been approved by us, the same shall be processed and intimated to you via email. This refund process could take a minimum of 15 business days to process and shall be credited to your bank account accordingly. We shall handle the refund process with care and ensure that the money spent by you is returned to you at the earliest.

    Contact Information

    If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
    Instadoc Private Limited
    Kolkata
    Grievance Officer
    Mr. Sanjeev Kumar
    sanjeev@filemydoc.com




    Last Updated : Nov 01, 2021